Straight Answers. No Small Print.
What to Expect
Everything you should know before ordering from RentAMatt. Simple. Clear. Honest.
Delivery — What Will Happen
Once your order is approved, we will confirm your estimated delivery date. Delivery is typically within 3–7 working days of approval. Orders placed Saturday to Tuesday are usually delivered within 3–4 working days; orders placed Wednesday to Friday within 5–7 working days.
Same-day and next-day delivery are not available. The driver will be in touch on the day with an estimated arrival time. We deliver to the room of your choice.
Your First Few Nights — Settling In
A new mattress almost always feels slightly different to what you're used to. That's completely normal — your body simply needs a few nights to adjust.
Most customers find their mattress feels its best within the first one to two weeks as the fillings and your body settle together. If after two weeks you have a genuine concern, please contact us.
Please note: we cannot routinely swap or exchange mattresses during the agreement term. We encourage every customer to read our mattress guide, comparison tool and sleep position advice carefully before ordering.
Caring for Your Mattress
A little care goes a long way. Here's everything you need to keep your mattress feeling great throughout your agreement.
- —Use the mattress protector provided at all times — it protects the mattress and keeps your agreement in good standing.
- —Keep bedding clean and wash it regularly.
- —Make sure your bed base is in good condition and provides solid, even support.
- —If you notice any issues — damage or significant changes in condition — let us know promptly.
Turning & Rotating — Why It Matters
If your mattress is double-sided (turnable), we will remind you when it's time to turn it — usually every two to three months. This evens out wear, keeps the feel consistent, and significantly extends the life of the mattress.
If your mattress is single-sided (non-turn), you can still rotate it head-to-foot every few months — this makes a real difference over the course of a year.
We will send you a care reminder to help you stay on top of this.
Comfort Check-Ins — We'll Check In With You
At 30, 90 and 180 days, we'll send you a short comfort check-in. It takes less than a minute to complete, and it helps us make sure you're sleeping well.
If something isn't right, tell us. We'd rather know early than have you put up with something that's not working — even if we cannot always resolve it in the way you might hope.
Getting Help — We're Always Here
You can reach us any time by email at Hello@rentamatt.co.uk or via WhatsApp on 07747 235912.
You can also raise a support request through your dashboard. We aim to respond the same day where possible.
End of Your Agreement — What Happens Next
As your agreement approaches its end, we will get in touch to explain your options clearly. There is no pressure and no automatic renewal.
Extend your rental
Continue renting at a reduced weekly rate — typically 30% of your original payment.
Upgrade to a new model
Start a new 12-month agreement on a different mattress, subject to availability at the time.
Buy it outright
Purchase the mattress at the end of your term, subject to condition. We will confirm the price at the time.
Return it
Free collection at the end of your agreement. No further obligation.
Visit My Options to see your personalised end-of-agreement choices.
Common Questions
Straight answers. No vague promises.
Download the RentAMatt App
Helpful care reminders, support, delivery updates and mattress management — all in one place.