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Delivery Policy

Last updated: April 2026

We aim to make delivery as simple and transparent as possible. Please read this policy to understand how your mattress will be delivered.

Delivery Areas

  • Free local delivery — selected postcodes in our primary coverage area
  • Standard UK delivery — £29.99 for mainland UK addresses outside local areas
  • Restricted areas — some postcodes may require a bespoke delivery quote

You can check your postcode during the order process to confirm delivery availability and cost.

Delivery Timescales

We aim to deliver within a few working days of your order being confirmed and approved. Exact delivery dates and time slots will be arranged with you directly.

Delivery Process

  • Our courier will contact you to confirm your delivery slot
  • You must be present to accept and sign for your delivery
  • Proof of delivery will be captured including photos and signature
  • Weekly payments begin on your confirmed delivery day

Missed Deliveries

If a delivery is missed and was not cancelled in advance, additional charges may apply for rescheduling.

Delivery Confirmation

Once delivery is completed and signed for, your rental agreement becomes active and weekly payments will begin as scheduled.

Questions

For any delivery queries, contact us at Hello@rentamatt.co.uk or WhatsApp 07747 235912.