Returns & Cancellation Policy

As your order is placed online, you have the right to cancel within 14 days of receiving your goods. However, this right is strictly limited to inspection only — as you would reasonably do in a showroom.

Due to the hygienic and intimate nature of mattresses, strict conditions apply to returns:

• Mattresses must remain sealed, unused, and in original packaging to be eligible for return
• Once opened, unwrapped, or used — the mattress cannot be returned unless faulty
• Any signs of use, damage, or removal of protective packaging will void the right to return

We do not offer sleep trials or trial periods.

If your product arrives damaged or develops a manufacturing fault, your statutory rights under the Consumer Rights Act 2015 are not affected. Please contact us immediately at Hello@rentamatt.co.uk or WhatsApp 07747 235912.

The rental agreement has a minimum 12-month term. If you wish to end your agreement early:

• You must arrange for the goods to be returned
• All outstanding amounts due for the remainder of the term must be paid
• No refunds are given for unused rental periods

At the end of your agreement, you will be contacted to arrange return of the mattress. The goods must be returned in good condition — free from stains, damage, or contamination. Charges may apply for damage beyond normal wear and tear.

To initiate a cancellation or return, contact us:

• Email: Hello@rentamatt.co.uk
• WhatsApp: 07747 235912