Payment Terms

An upfront payment is required to confirm your order. This covers your initial deposit, mattress protector, and delivery costs (where applicable). This payment is taken immediately upon approval of your order.

• Weekly payments are collected automatically via your saved card
• Payments are collected in advance, beginning on your confirmed delivery day
• The weekly amount is fixed for the duration of your 12-month agreement
• You will be notified before any changes to your payment schedule

We securely store your card details using Stripe. Your card information is encrypted and never stored on our own servers. By providing your card, you authorise us to collect your agreed payments.

If a payment fails, we will attempt to retry. Persistent missed payments may result in:

• Suspension of your rental agreement
• Recovery of the goods
• Outstanding amounts becoming immediately due

All prices are in GBP (£) and inclusive of VAT where applicable. Pricing is clearly displayed throughout the order process with no hidden charges.

Refunds are only issued in line with our Returns & Cancellation Policy and your statutory rights. Weekly rental payments are not refundable for unused periods.

For payment queries, contact us at Hello@rentamatt.co.uk or WhatsApp 07747 235912.